We take your privacy very seriously and will not sell or distribute your personal information to any commercial third parties other than those required to process your order.
We offer at cost hassle-free standard 1-5 day shipping on all orders within the Continental United States. Due to their size and weight, we only offer standard shipping at this time for all tree stands. This means delivery within 5 business days of ordering. Please be aware that the major shipping agencies we use, UPS and FedEx, count business days as Monday through Friday. Please also consider the season, expect a delay during peak times of the year. Purchases close to hunting season may experience backorder delays.
Orders placed before 12:00 EST are usually shipped out the same-day. Within 24 hours of shipment, you will be emailed your shipment confirmation. In the unlikely event there is a problem with your order fulfillment, you'll be contacted by phone or email within 24 business hours.
We don't charge sales tax to anyone living in the United States, in any state. You'll never have to worry about this when shopping with us.
We offer a no-hassle 30 day return policy for all purchases, and no restocking fees for items returned in brand new and re-sellable condition. If you need to return an item for any reason, please contact us and request an individual RA number and return shipping address. Please do not return merchandise without requesting an RA number or verifying the shipping address. Doing either of these will result in significant delays in processing your return. Specifics regarding various return types are listed below:
Returns for a Refund
Products returned for a refund must be in brand new and re-sellable condition, and contain all original parts and packaging. Tree stands and related products in brand new, unused condition may be returned within 30 days of purchase, but are ineligible for return once used.
While Huntertreestands.com ensures delivery of a new and working tree stand, any issues arising after the first use are covered by their respected manufacturer and their specific warranties. Tree stand boxes must be in good condition and can contain no writing on the outside of the package. Returns must be shipped within 30 days of the original purchase date to be eligible for a refund. For larger items including tree stands, the customer is responsible for properly packaging and insuring returned shipments as we are unable to accept returns that are damaged.
Replacement inquiries must be made within 14 days of receiving the defective product. While Huntertreestands.com ensures delivery of a new and working tree stand, any issues arising after the first use are covered by their respected manufacturer and their specific warranties, regardless of the time period.
Shipping Mistakes and Shipping Damage
In the event that we send you an incorrect product, or fail to ship your entire order, we will swiftly remedy the mistake at no cost to you. Additionally, we will work with you in the event your item is damaged by a freight company to quickly get you a replacement at no cost to you.